30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at Jemond, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
- When customer received the wrong item.
- The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Jemond within 48 hours of receiving their order.)
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: The original shipping fee and insurance are non-refundable. Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we do not refund our shipping cost.
- Clearance items are not refundable or exchangeable.
- Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable.
- Special order items such as those with custom sizes and colors are not refundable. (Custom sizes are those that charge extra $20)
- Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Items that were worn, or sent to you as Replacement/Exchange are not refundable.
- Items returned without authorization will not be accepted.
- About Jemond