We want you to feel comfortable and confident when shopping at JEMOND, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivered date.
Please note: Items can be exchanged no more than once. The time frame for this must not exceed 30 days from when the original order was received.
If for any reason you're not satisfied with your purchase, please email [email protected] and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery. Customers will be charged for shipping costs (this includes returns and resends).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
We stand behind our jewelry to satisfy you with every order and want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all personalized/engraved/special order items will be sent into production in 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a corresponding material and processing fee.
Please refer to below details:
For general orders, items will be sent into production in 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a corresponding material and processing fee.
Please refer to the below details: